Sunday, May 08, 2011

Change Management

Change Management is an essential process of any IT department. Change management is a structured approach to transitioning individuals, teams and organizations from a current state to a desired future state. Change Management ensures that only authorized and carefully considered Changes are implemented. Changes can be planned and unplanned and or emergency Changes and there is a process to handle both.

There are a number of business drivers for a change management process:
  1. Compliance - Your industry may require that certain changes be reviewed, approved, documented, and deployed in a methodical way.
  2. Productivity - The smallest change in a user interface can result in hours of lost productivity if users aren't given advance warning or training.
  3. Reliability - Prevent the deployment of changes that may break existing workflows or processes.
Change management processes attempt to answer all or some of the following questions:
  • Who approved and/or made the change?
  • Why was the change needed?
  • When was the change made?
  • How was the change deployed?

    See also
    1. Problem Management

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